Business Admin Apprentice

Provision of Reception Service

Provide a helpful, welcoming, efficient and discrete telephone response to all queries and requests for assistance from patients and other visitors Advise patients of relevant charges for non-NHS services, accept payment and issue receipts for same Accept written requests for repeat prescriptions and process such requests in accordance with Practice procedures Accept samples for dispatch to local laboratory ensuring that they are correctly labelled and are safely and correctly stored until collection/ dispatch Retrieve and assist in the production of pathology test requests for phlebotomy

Operation of the Practice Telephone System

Ensure that telephone system is operational at the beginning of each day Respond promptly to, receive and make telephone calls as required, promoting a positive first impression of the Practice Handle requests for home visits, noting time received and including all relevant information, where necessary referring to the priority doctor Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery of information received on behalf of a member of clinical or managerial staff

Operation of the Practice Appointment System

Efficiently operate appointment systems Process requests for immediate and future appointments from patients by telephone and in person ensuring sufficient information is recorded to retrieve the correct medical record

Admin Tasks

Alongside telephony reception duties, the post-holder, may be asked to contribute to any of the following:

Perform routine administrative duties as required, e.g. filing, photocopying, ordering and maintaining stationery stocks, opening incoming correspondence and posting Practice correspondence etc. Produce standard patient letters/emails as per requests from clinical staff maintaining patients records, undertaking practice audits or complying with its contractual requirements

Training:

The succesful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.

In addition, they will attend an online lesson one day per month. 

Training Outcome:

There is potentially a permanent position available for the succesful applicant, on completion of the apprenticeship.

 

 

Employer Description:
Bath Row Medical Practice is currently a group of 3 GP Partners, 10 Salaried GP’s, 3 nurses and a Clinical Pharmacist who, together with an administrative and management support team, aim to provide NHS Primary Health Care Services for patients registered with the Practice.

Working Hours :
Working hours will be Monday to Friday between the hours of 8:00am and 8:00pm, allocated into four shifts of 7.5 hours and one shift of 7 hours. You will also be required to cover duties for surgeries including occasional Saturday’s, on a rota basis.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working