Junior Cycle Claims Advisor - Apprenticeship

We’re not just after experience—we’re after personality. Someone who:

Has a genuine passion for bikes and enjoys working with them Loves talking to people, solving problems, and making a difference Is organised, proactive, and calm under pressure Has strong communication and computer skills, especially MS Office Brings a positive attitude, empathy, and pride in their work

What you will be doing:

You'll play a key role in helping our customers get back on the saddle after a claim.

This includes:

Providing friendly, professional support via phone, email, and online portal during the claims journey Maintaining accurate customer records and managing internal systems Handling sales orders, shipments, salvage sales, and third-party recoveries Spotting and escalating potential fraud cases Keeping everything running smoothly and efficiently with a focus on customer satisfaction

Why join us?

Be part of a growing team that’s passionate about what we do Work in a supportive environment where your ideas matter Gain hands-on experience in a unique mix of customer service and practical bike work Opportunities for fully funded training Opportunities to grow with the business and develop your skills Cycle friendly office with Secure cycle parking Serviced showers Discount bike servicing and workshop access Discount bikes, parts and clothing

Training:

Insurance Practitioner Level 3 Apprenticeship Standard:

Your training will be completed online from your employer's working address Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes digital CII study books and exam entries Resit costs for CII exams and End-Point-Assessment will be covered by the employer Fortnightly workshops for each CII exam All workshops recorded and available on demand Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals Exam tips, tricks, and strategies Regular tutorials and assessments with sector experts

More training information

Fully and part funded learning and development programme that includes the Cert CII Develop the knowledge, skills and behaviours of successful Insurance Practitioners

Role-specific routes tailor the apprenticeship to the job role:

Claims Handler/Loss Adjuster

Training Outcome:

Apprentices will also learn additional outcomes based on the Claims routeway.

Employer Description:
We are a family-owned, independent intermediary delivering high-quality coverage from market-leading insurers in niche commercial and personal lines insurance. We trade under four brands: Plan Insurance Brokers ( for commercial insurance), Yellow Jersey (an insuretech startup that meets the needs of cyclists and cycling-related businesses), Pedal Cover (home insurance dedicated to cyclists) and Eavi (electric & autonomous vehicle insurance).

Working Hours :
Monday - Friday, 8.30am - 5.00pm, one hour for lunch (unpaid).

Skills:
Communication skills,Organisation skills,Bicycle knowledge,Positive attitude,Calm under pressure