Software Support Analyst Apprentice (VISAV Limited)

Help-desk duties

Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues. Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system. Ensure that all queries are dealt on a daily / weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction. Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams. Create training / support materials for use by customers from a virtual help-desk platform.

Training duties

Design live training sessions for custom software, updating these when required. Present effective training sessions to audiences of varying size and ability. Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment).

Training Outcome:

Opportunity to move into a more specialised role within the business, with experience.

Employer Description:
VISAV is a small software solutions company primarily developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst.

Working Hours :
Monday to Friday, 09:00-17:00 (inc half hour per day for lunch).

Skills:
Communication skills,Organisation skills,Problem solving skills,Team working,Troubleshooting skills,Multitasking skills,High level of customer service,Able to work independently,Technical skills,Proficient in Microsoft Office,Self starter,Motivated,Punctual,Ambitious,Willingness to learn,Positive & can do attitude