Travel Consultant Apprentice

Your main role, to begin with, will be assisting other members of staff as required and to learn about all aspects of the retail travel industry. Your duties will include:

Telephone Skills Travel related administration  Branch standards including window and brochures displays  Social Media Delivering 5 star Customer Service Advising customers on their holiday arrangements, taking payments and issuing tickets Selling travel and related products to customers

Training:

Standard.

The apprenticeship programme will consist of:

A fully embedded induction programme delivered by the employer and Training Station Allocation of an Training Station coach / mentor who will visit you in the workplace on a regular basis Off-the-job education, training and online learning, provided by Training Station at one of our training centres or at employer’s premises On the job training delivered by the employer Quarterly formal progress review meetings with the Training Station coach / mentor and employer

The Apprenticeship structure:

The apprenticeship standard has two parts:

The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry. It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice. Specific technical knowledge and skills training is provided by the employer. During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment The training and development delivered by the employer and Training Station will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment The End-Point Assessment - this takes place at the end of the programme and consists of 1- 4 of the following (depending on the standard): Professional Discussion Observation Portfolio of evidence Written exam Multiple choice test Research project Knowledge Test Work-based project Presentation Employer reference Practical test Apprentice showcase Competency-based interview Quality assessment Short answer question and scenario test Interview

Functional Skills - This part of the programme provides those apprentices who have not achieved GCSEs in English and Maths the opportunity to gain a qualification in English, Mathematics and ICT. Those candidates that have achieved GCSEs in these subjects may be exempt from taking functional skills.

Training Outcome:

On successful completion of the Travel Consultant Standard at Level 3, you will then become a valued member of our travel team.

Employer Description:
Cumbria Travel first opened its doors in January 2015 in Whitehaven and we have never looked back. We have far exceeded what we initially set out to achieve and have a highly knowledgeable team with a huge amount of combined experience in the travel industry. We pride ourselves on our unbiased advice, and finding our customers the holiday that fits them best. We look forward to continuing to make so many travel dreams a reality. Dream. Explore. Discover.

Working Hours :
You will be working between Whitehaven & Workington branches. Monday - Friday 9.00am - 5.00pm and Saturday 10.00am - 3.00pm. Days off given each month, this will be discussed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience,Organised,Friendly,Enthusiastic,desire to learn