Governance, Assurance and Data Protection Assistant Apprentice

This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business.

Principal Duties and Responsibilities:

Undertake all aspects of administration as required to support the Governance, Risk, Assurance and Data Protection function, including but not limited to: accurate and timely minute taking, collating and distributing board and committee papers, raising of purchase orders, record keeping, filing, updating information channels for board and committee members, scanning, maintaining document and contract records, logging and maintaining accurate records of data protection and access to information queries or concerns and ensuring that Governance and data protection information on the Group’s external websites is up to date Organise and schedule meetings, maintaining effective diary management, taking minutes and producing documentation as required Monitor and manage queries or requests to ensure they are responded to in a timely manner, and in accordance with policies, procedures and legal and regulatory requirements Ensure all governance, risk, assurance and data protection related policies, processes and procedures meet in-house guidelines, are appropriately published and accessible to those who need them Support in the maintenance of up-to-date risk and assurance maps, data protection registers etc. Liaise with tenants and other data subjects on queries or concerns relating to data protection requests Scan, photocopy and maintain documents in line with data protection guidelines Deal with basic office management such as stationery supplies and post Use the IT systems to maintain records as required Always maintain confidentiality and handle all information in accordance with the Data Protection Policy Provide ad hoc administrative support to other areas of Corporate Services (such as Executive Director support, Health and Safety and Communications), where appropriate

Leadership and Corporate Responsibilities

Work effectively with other team members to meet deadlines and provide excellent customer service Maintain strong links and working relationships with internal customers Promote and lead by example on equality, diversity and inclusion Contribute to improving and implementing new/revised processes Ensure adherence to data security and protection policies and processes

Special Instructions:

To uphold the vision and values of the emh group and emh homes To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered To ensure a safe working environment in accordance with Health and Safety Regulations To attend fire drills and staff meetings To attend training events as required To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer To respect the confidential nature of personal information To recognise and promote emh group’s Equality and Diversity Strategy

Full training will be provided in all areas to meet with the apprenticeship programme.

Training:
Business Administrator Level 3 Apprenticeship Standard Functional skills in maths and English if required Internal relevant training courses as required for the job

Training Outcome:
It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway

Employer Description:
emh group is an independent, profit-for-purpose organisation that provides high quality, affordable homes and support services. Today, we have more than 21,000 properties in more than 40 local authority areas across the region and we provide care and support to hundreds more customers. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. We offer a friendly, open environment and encourage professional development among all our employees.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (Annualised hours Contract)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience