Optical Assistant Apprentice

Demonstrate and explain products features, advantages and benefits, using non-technical language Clearly explain the product pricing structure; handling questions and working with the customer to find a suitable product for their budget and gain
commitment to purchase Deliver operational processes and tasks relating to the role and the general operating of the store, such as date checking, banking etc, in order to give right first time customer care and maximise profitability Follow all legal and professional requirements and clinical SOP's to the required standards Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customers vison and lifestyle need Use the Optometrist's recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs Deliver the technical tasks in the practice by ensuring the safe supply of eyewear, such as ordering, verification, contact lens teaches, glasses
collections, glasses adjustments and relevant administration Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable solution for the customer. Support other colleagues in store to resolve customer complaints when required Act as a buddy and mentor to colleagues within the team and stores, in particular support Optical Consultants - Foundation to develop their knowledge and skills Act as a keyholder for your store if required Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customers vison and lifestyle needs with the support of Eyewear Specialists and the wider team Support experience colleagues to use the Optometrist?s recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs Deliver under guidance the technical tasks in the store by ensuring the safe supply of eyewear, such as ordering, glasses collections, glasses adjustments and relevant administration Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable solution for the customer with the support of Optical Consultants Experienced and Dispensing Follow all legal and professional requirements and clinical SOPs to the required standards for which you have been signed off as competent by a clinician Actively undertake the BOOST training programme

Training:
Optical Assistant 2022 Level 3 Apprenticeship Standard

Training Outcome:

The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice

Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible

You could go on to acquire higher level optical qualifications such as:

Ophthalmic Dispensing- Become a qualified Dispensing Optician  Contact lens Optician - fit Contact lenses Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non Optical aids such as bump-ons Optometry courses - carry out full eye examinations and issue prescriptions Clinical representative - visiting practices introducing new frame ranges and Ophthalmic lenses In-practice trainer - You could use your knowledge to train others

Other non-clinical roles:

Practice Management  you could complete a management course Practice ownership you could go into business yourself, partnership or franchise

Employer Description:
Boots Opticians is one of the leading opticians in the UK with 550* practices of which around 165* operate on a franchise basis.

Working Hours :
Tuesday - Saturday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience