Apprentice Care Navigator

Answering all incoming patient calls Using integrated systems Book appointments with the appropriate clinician Signpost patients to alternative services or information sources Dealing with patient queries, primarily over the phone Administration duties and data entry

Training:
Care Navigation Training A wide range of eLearning Answering phones Dealing with the public Conflict resolution

Training Outcome:

The apprentice once completed would be considered for a permanent role within the health sector.

Employer Description:
Tavyside Health Centre is a GP Surgery located in Tavistock with a branch site in Lifton. We have 13,700 patients. Run by 8 GP partners and support by Practice Manager.

Working Hours :
Monday to Friday - exact shifts to be agreed upon with successful candidate.

Skills:
Communication skills,Customer care skills,Problem solving skills,Administrative skills,Team working