Data Administration Apprentice

You will play a key role in supporting the sales team, ensuring customer orders are processed efficiently and accurately, while also producing valuable data insights to help identify customer needs and improve business performance.

You will need to be able to commute between Henlow and Stevenage on a regular basis. Therefore, the ability to drive with access to your own car is essential for this role.

What will the apprentice be doing?

Ensuring clients receive support, product, and service in a timely manner Assist the sales team with daily operations, including managing schedules, preparing sales documents, and updating customer records Handle customer inquiries via phone, email, and chat, providing timely and accurate information Prepare and process sales orders, ensuring all information is accurate and up-to-date Coordinate with other departments to ensure timely delivery of products and services to customers Maintain and update the customer database with current information and interactions Generate sales reports and analyse data to support the sales team in identifying trends and opportunities Assist in the preparation and execution of sales presentations and proposals Support marketing initiatives by assisting with the coordination of promotional activities and events Manage inventory levels and coordinate with suppliers to ensure product availability Provide administrative support to the sales team, including arranging meetings, travel, and accommodations

Desired Personal Qualities

Strong Microsoft Office skills (Outlook, Word, Excel) Clear and professional telephone manner Confident communicator with strong skills both verbal and written Able to build trust and rapport by applying tone and appropriate language to deliver range of verbal and written communications Can demonstrate creative and positive attitude to problem solving, enjoys change and challenge Ability and confidence to work on own initiative. Able to prioritise a busy and varied workload and to work quickly and accurately and to manage own deadlines Highly organised with strong attention to detail Self-motivated, driven, and eager to learn A strong work ethic and willingness to take initiative Good numerical and analytical skills

Training:

Expected Apprenticeship Duration: 14 months + 3 months EPA.

Blend of eLearning and classroom training based on:

CompTIA Data+ CompTIA/TestOut Pro Certified Microsoft Excel Microsoft Power BI

Includes elements of business administration (Project management, stakeholders, communication and presentations). Training Biweekly classes (length 3 hours) alternating between Data+ and Excel/Power BI (NB: Exams optional).

Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Employer Description:

Mentor Distribution is a specialist AV and display distributor operating across the UK and Ireland, with over 30 years of industry experience. We supply a wide range of products — including monitors, large format and interactive displays, LED video walls, and Pro-AV solutions — from leading global manufacturers.

With large warehouses in Bedfordshire and Dublin, we offer extensive stock with next-day delivery across both regions. Our experienced team provides expert advice and hands-on account management, helping resellers win business and deliver outstanding results.

As part of the wider Mentor Distribution Group, we’re proud to be a trusted partner in the AV and IT distribution market.

Working Hours :
Monday to Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Reliability,Maturity