Customer Service Apprentice

Greeting patients Administrative work using multiple systems Book appointments Telephone answering all queries Reception front office  Learn about and advise patients Complaint handling  Keep storefront clean and tidy

Training:
Customer Service Level 3 Apprenticeship Standard qualification Functional Skills in maths and English, if required End Point Assessment Work-Based Learning Extra training courses – Medicines Counter Assistant and Healthcare Champion 

Training Outcome:
Further training and potential employment by the employer, depending on performance

Employer Description:
The practice is situated within Cheshire and Merseyside Integrated Care Board and delivers General Medical Services (GMS) to a patient population to approximately 14,556 patients. This is part of a contract held with NHS England.

Working Hours :
Monday to Friday. Hours to be confirmed at the interview, but the pharmacy is open between the hours of 9.00am and 6.30pm. The pharmacy is also open on Saturday, 9.00am to 1.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience