Business Administrator Apprenticeship

This role is a key point of contact for internal users, providing high‑quality internal customer service, system administration, and user resources. The successful candidate will work closely with the UKI CRM Manager and the Commercial Excellence Officer to ensure data accuracy, positive user experience, and consistent ways of working across the UK & Ireland.

This role is designed as the progression role for an apprentice, providing strong foundations in CRM, data management, stakeholder support, and commercial operations.

Key Responsibilities:

Providing friendly, responsive, and professional support to our internal customer base Manage and resolve 1st‑line CRM queries, escalating issues where appropriate Take an active role in bettering the CRM Core system through user experience and EMEIA BPO meetings Conduct tests on new development releases, including reviewing and updating training material regularly Carry out regular data cleansing and validation activities Produce high quality reports such as CRM usage and give analysis from a central point of view to Sales Directors Review and improve CRM adoption in Marketing, Sales, and Customer Service modules to maximise efficiencies and commercial opportunities Support segment CE Champions with NPS / Customer Satisfaction initiatives through CRM

Knowledge, Skills & Experience:

Strong customer‑focused mindset with a desire to help and support others High attention to detail and an organised approach to work Confident communicator, comfortable working with a range of stakeholders Willingness to learn new systems, processes, and technologies Proficient in Microsoft Office (Word, Excel, PowerPoint) Experience using CRM systems (preferred) Experience creating user guides, documentation, or training content Understanding of data quality and basic data management principles Experience in working in a global organisation with geographically dispersed, multi-cultural, and multi-disciplinary teams (preferred) Adaptable to change in organisation and processes An excellent team player but able to work successfully as an individual Logical thinker able to put themselves in the customer journey Driven, pro-active, and resourceful, stays on top of the issues and follows up rigorously Flexibility to travel across UKI region as required Able to influence and inspire others

Training:
As an apprentice, you’ll work at a company and get hands-on experience You’ll gain new skills and work alongside experienced staff

Training Outcome:
The opportunity to progress to other roles and areas of the organisation

Employer Description:

Abloy is the UK’s leading expert on high quality door locking and functionality, with a rich heritage in producing the world’s most trusted access control hardware. As a pioneer in the industry with a history of innovation, Abloy offers solutions that are secure, robust, easy to use and feature the latest technological developments. The Abloy product range has for many years included the ultimate patented, high-performance electric locks, strikes, cylinders and padlocks. In recent years this has been substantially expanded with innovative, market leading electromechanical and digital systems such as CLIQ®, Incedo™ Business, Aperio®and SMARTair™, to create an extensive, compliant access control range. Abloy’s comprehensive portfolio of locking solutions meets virtually any requirements, providing flexible, scalable and compliant security, including access control systems designed to help control the movement of people in a wide range of building types and applications. As a trusted partner and first-class service provider, Abloy satisfies customers who demand the highest level of security, resilience, reliability and convenience, with the capability to offer a complete security solution - from initial surveys and fact finding, to assessments, planning and specification. You’ll find Abloy staff friendly, knowledgeable and willing to put in that extra commitment to specify the right solution for your needs. The world around us is changing rapidly, so Abloy continuously invests, innovates and develops new products and technology to meet the current and future needs of the market, which puts the brand at the forefront of access control and locking security. Abloy UK is fully owned by ASSA ABLOY, the global leader in total door opening solutions. From locks to security doors, entrance automation and access control systems, ASSA ABLOY has an annual turnover of €6 billion and employs approximately 44,000 people worldwide.

Working Hours :
Monday - Friday, 9.00am - 5.00pm with half an hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental