Technical Admin Support Apprentice

General Administrative duties Receiving and booking in stock, updating stock system and allocating to jobs. Management of stock. Workshop management – ensuring workshop jobs are booked in allocated to engineers and turned around in sufficient time.
License renewals (Veeam, 3CX, firewalls, Microsoft license checks). Domains and Hosting, ensuring domains are renewed, hosting renewed, SSLs renewed. Asset management and tracking (loans etc). Management of equipment recycling and destruction (inc destruction certificates). Arranging delivery of equipment to customers (shipping). Phone number porting, LOA forms, timing of number ports etc. Management of broadband installations and migrations, arranging Openreach visits with clients, ensuring IDT engineer visits booked when required, ensuring hardware delivered in time. Management of mobile services (SIM card assignment, number porting, delivery of SIMs/devices to customers). RMA administration, liaising with suppliers to resolve issues with faulty goods.

Training:

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected
to work towards the (Business Administrator Level 3 ), with support from your employer and the Chesterfield College Group.

Training Outcome:

Full time position with company. Continual training and development.

Employer Description:
Let's be honest, some IT companies can feel like chatbots programmed with tech speak. Not here, we're all about the human touch. Sure, we geek out a bit over cool tech, but that's just the means to an end. We do care about understanding your business, your goals, and (of course) your tech pain points. Think of us as your IT translator, turning your needs into real solutions that drive success and transform your IT and communications. We listen, we understand, and most importantly, we make it all work seamlessly for you. No Pain. Just gain.

Working Hours :
Monday to Friday, 9.00am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience