Customer Service Apprenticeship - Call Centre Position

Communicate effectively with telesales and transport teams to resolve customer queries accurately. Get involved with activities in the team, including supplier visits, food tasting, fundraising events, training and team meetings. Contact priority customers to understand service quality. Communicate with the supply chain team to understand the reasons for out-of-stock products and offer similar alternative products to customers. Dealing with customer queries and complaints. Administration including updating customer records and reporting.



Training:

You will complete the Level 2 Customer Service Practitioner Apprenticeship Standard and receive full training on the job to ensure that you're the most suitable candidate for a permanent role as a Customer Service Executive at Creed Foodservice by the end of your Apprenticeship Programme. This will include learning about:

Each department across the business Reporting systems Telephone Systems Order systems A day out with a Business Development Manager Coaching and Mentoring

Training Outcome:

After completion of your Apprenticeship, you could step into a permanent Customer Service Executive position, earning £26,208.00 per annum.

Further down the line, you could progress to a sales support, telesales, account management or team leadership role.

Employer Description:
Creed is a family business established in 1972 which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh range to caterers across the country from our bases in Cheltenham, Ilkeston & High Wycombe. It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work and have been recognised as a "Sunday Times Top 100" Company.

Working Hours :
Monday to Friday from 8.30am to 5pm with a 30-minute unpaid break for lunch. Additional hours may be available on a Sunday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Number skills