Apprentice Software Engineer

To respond to helpdesk traffic via all communication channels Upholding a high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards To assist with user administration of all software including starters, leavers and transfers and remediate audit actions as per findings from internal audits to remediate accounts as appropriate aiding accuracy and compliance across our software To confidently approach helpdesk cases utilising knowledge gained from triage to diagnosis and completion whilst upholding internal policies and procedures Establish and diagnose IT Faults through troubleshooting techniques and tools To establish professional working relationships to aid the customer support journey , utilising communication and troubleshooting skills in tandem to take our customers through the support process, keeping them informed outlining clear expectations To build knowledge of all Software both technically and operationally to enable you to provide guidance and support effectively to the business To learn and understand internal business processes and apply this knowledge to the operation and configuration of systems To learn how to comfortably navigate our databases as part of the fault-finding process Learning SQL DB Management language and tools to further aid advanced troubleshooting

Training:

QA Course:

Software Engineer Level 4 Apprenticeship Standard - Remote learning Schedule to be confirmed at sign up.

Duration:

19 Months

Training Outcome:
You will also undertake a learning programme to develop your skills and understanding in relation to Software support, maintenance and development enhancing your knowledge

Employer Description:
At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighboring areas.

Working Hours :
Monday to Friday , one day study day. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience