Business Administration Apprentice

Supporting operational delivery of the Carer Support Fund Organising stationary deliveries and other ad hoc office supplies Updating internal noticeboards around the office Desk set ups for new starters and other onboarding tasks for new starters Co-ordinating events, including booking meeting rooms and ordering lunch Facilities building checks Ensuring our colleagues have the tools to deliver their role well Support the departments (Casework, Carer Engagement and Senior Management) with any ad-hoc duties Handling telephone and email communication with customers Greeting visitors and managing signing in requirements Creating accurate reports and documents Managing stationery and ordering supplies Maintaining the information database Performing general office duties (filing, photocopying, preparing documents) Other ad-hoc support
 

Partnerships and Communications:

Excellent people and relationship building skills are essential A professional manner Good organisational and administrative skills The ability to work well in a team Willing to learn and committed to continuous improvement Competence in Microsoft Office General Responsibilities To adhere, develop and implement Trafford Carers Centre policy portfolio, including Equal Opportunities, Code of Conduct, Health and Safety and Disclosure of Information Policies. To work with the CEO and senior team to maintain the quality standards system. To accept supervision from the Chief Executive Officer. To undergo training and development as is necessary to maintain appropriate performance in the post. To attend all staff, trustee meetings and organisational events such as the AGM and open days as required. To keep records and statistics for effective monitoring of the service, ensuring that all files and information are kept in accordance with Trafford Carers Centre’s policy on confidentiality and data protection. In accordance with the Health and Safety at Work Act 1974, to take care of your own health and safety at work and any ‘staff’ you support in addition to clients and visitors you are working with. To undertake any other reasonable tasks consistent with the grade and purpose of the post.

Training Outcome:

We hope to maintain employment following completion of the apprenticeship to offer a permanent position as a business administrator.

Employer Description:
Trafford Carers Centre is an independent charity that supports unpaid carers; people who provide informal care to a family member, friend or neighbour. Through Trafford Carers Centre unpaid carers can access a statutory carers assessment alongside receiving support, information and advice. The service delivers a large carer engagement programme that provides health checks, counselling, peer support groups, activities, events and volunteering opportunities. Trafford Carers Centre works in partnership with Trafford Council, Trafford’s Integrated Care Partnership, Trafford Community Collective and a number of VCSFE organisations to support identification and meet carers needs in Trafford.

Working Hours :
Monday - Friday, 9.00am - 4.30pm. Occasionally you may be asked to work outside office hours, time off in lieu will be provided on these occasions.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Non judgemental,Caring & compassionate nature,Enthusiastic,Willingness to learn,Organised,Reliable