Customer Service Specialist Apprenticeship

The programme builds the specialist knowledge and skills needed to influence the customer experience and their satisfaction with your organisation Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media

Training:
Customer Service Specialist Level 3 Apprenticeship Standard Training will take place at work

Training Outcome:
After completing the apprenticeship, we would like the individual to stay with the company and continue growing their career with us. We aim to provide opportunities for development, progression into more senior roles, and long-term career advancement within the organisation

Employer Description:
Chain Logistics Services is a team of dedicated professionals having distinct experience in Maritime, supply chain and logistics industries. It has been our constant endeavour to provide first class, highly competitive services to our clients. By monitoring and responding to our client’s needs, Chain Logistics Services is constantly developing the scope of its expertise which has made us a fast growing logistics service provider. Our comprehensive range of services and solutions, cover every single need of Importers & Exporters. Chain Logistics Services develops customised logistics solutions to meet the priorities of each client, with a responsible, ethical approach. Chain Logistics Services is a stable, independent and fast growing freight forwarder. Our excellent customer service, In-House expertise and our global logistics network has placed us at forefront of our industry.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Team working