Mortgage Services Administration Apprentice

This is a fantastic opportunity to kick start your career in a friendly, inclusive and growing business.

This is a varied role, dealing with all aspects of our post-completion administration procedures relating to existing loans including queries both by telephone and in writing.

You will handle all processes with accuracy and within agreed timescales in a compliant manner and in line with regulatory guidelines.

Work to agreed objectives, service standards and deliverables Scan, upload and allocate documents/emails to the DPR system Chase Brokers, Solicitors and Valuers for outstanding information/documentation Provide support to the Mortgage Services Consultants with post and ad-hoc duties Ensure relevant documentation and information received is checked for adherence to policy and criteria Deal with queries and enquiries effectively, accurately, and professionally, delivering excellent customer service Provide a prompt reply to all written correspondence Develop positive working relationships with colleagues Adhere to internal/external compliance, credit review and audit requirements Apply all aspects of the desired consumer outcomes of Treating the Customer Fairly (TCF) Use initiative to resolve queries outside own area of expertise Take responsibility for your own learning and development All other associated duties and responsibilities and carry out any tasks as required by management

Training:

Level 3 Business Administration Apprenticeship standard.

Training Outcome:

After successfully completing the apprenticeship, apprentices may be able to progress in their careers to a Trainee Mortgage Services Consultant or to another role within different department of the business, such as Underwriting or Completions. There may also be the opportunity to complete industry recognised qualifications.

Employer Description:
Fleet Mortgages – a fast-growing, specialist buy-to-let lender – commenced trading in December 2014. Fleet Mortgages has a strong culture, driven by our core values: do the right thing, listen, own it, aim for greatness and keep it simple. Here at Fleet Mortgages, we believe that everything starts with a good conversation, whether that be internally or externally. Originally a team of 14, Fleet Mortgages has grown to over 200 employees since then. Fleet Mortgages was acquired by Starling Bank in 2021.

Working Hours :
Monday – Friday 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Team working,Knowledge of Microsoft Office