L3 IT Support Apprentice – Communications Solutions UK – Reading, RG2 8LW - £18p/a

Customer Support: Respond to customer enquiries via phone, email, providing first-line technical support and guidance. Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner. Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions. Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications. User Training: Provide basic training and support to users on IT systems and software applications. System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team. Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles. Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company.

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.

The training covers the following core occupational duties:

https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Training Outcome:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

 

Employer Description:
Communications Solutions UK (CSUK) provides IT and communications services to SMEs, acting as a one-stop shop for all things comms and IT. Founded in 2000, the company values honesty and integrity and takes a holistic approach to clients' businesses. CSUK is family-owned, innovative, and growing, with an in-house team of experts based in Reading. The company is committed to promoting diversity and inclusion.

Working Hours :
Monday to Friday between 9am-5:30pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working