Customer Service Apprenticeship

We are a family run business who pride ourselves in promoting exceptional customer care, including giving accurate advice and guidance on products and the health and wellbeing of all pets.

The duties of the role will include (but not be limited to):

Promoting additional products that will benefit the customer and their pet Learning our electronic point of sale (EPOS) systems to complete sales, ordering and refunds efficiently Managing customer queries and problems or complaints in a timely and professional manner Maintaining, delivering and promoting high standards of animal welfare - whilst this is a customer service role there is the opportunity to work with our animals Maintaining high standards of store cleanliness

Training:

You will be working towards the Level 2 Customer Service apprenticeship with the employer and supported by Haddon Training.

Also, if required, Haddon Training will support you in gaining passes in maths and/or English with Functional Skills.

Training Outcome:

Apprentices are quite often offered permanent positions following successful completion of their apprenticeship and positive reviews.

For on-going development we offer fully funded external courses for employees in birds, fish, reptiles and more if desired.

Employer Description:
We're passionate about pets and our highly-trained and dedicated staff are also pet owners.. The Pet Express and Ark Pet Centres are members of The Pet Care Trust which provides a quality assurance of businesses in the pet care sector so customers can be sure they'll receive the best advice and approved products.

Working Hours :
Monday - Sunday with 2 days off each week (working hours may vary).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative