Riviera Travel Career Discovery Apprenticeship

Embark on your travel career with Riviera Travel’s Apprenticeship Programme!

This isn’t just an apprenticeship, it’s your ticket to discover the world of travel from the inside out, earn a nationally recognised qualification, and explore where your future could take you. No two days are the same. One day you could be helping a guest book their dream holiday, the next you might be working to ensure they have a seamless 5-star experience or stepping in to solve unexpected issues with confidence and care.

Customer Service:

Be the calm, helpful voice at the other end of the line. You’ll support guests post-booking, helping with room and flight requests, cancellations, or travel documents, always delivering five-star service with a smile

Sales:

Get to know our holidays inside-out and match guests with their dream trip You’ll build rapport, answer enquiries, and turn interest into bookings, whether on a call, by email, or via live chat, all while working towards personal and team targets

Transport:

Behind every great holiday is great planning You’ll liaise with airlines, manage group bookings, seat allocations, and assist with schedule changes This rotation offers a real insight into the detail and pace of coordinating complex travel

Operations:

Make sure everything runs like clockwork You’ll help prepare tours and cruises, support Tour Managers and Cruise Directors, and jump into action when unexpected issues arise while guests are travelling

Why choose Riviera?

Award-winning company with a reputation for excellence Supportive culture where everyone matters Real responsibilities from day one - you’re not just making tea! Mentoring and development to help you grow professionally and personally A qualification that sets you up for the future

Whether you're leaving education, starting fresh, or looking for a new challenge, this is your chance to build a career you’ll love.

Training:

What you’ll get:

Hands-on experience across four different departments Regular mentoring, feedback, and personalised development A clear path to grow within the business post-apprenticeship The chance to work for an award-winning travel company, surrounded by people who love what they do Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required) Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested

Training Outcome:
At the end of the programme, you'll have the opportunity to either continue in a rotational role or step into a permanent position that best matches your strengths and passions Whether you shine in customer care, thrive in fast-paced sales, excel behind the scenes in operations or transport, or discover a unique fit elsewhere in the business, we'll help guide you toward the path that suits you best This isn’t just about learning the ropes, it’s your chance to kick-start an exciting career in the travel industry and find where you truly belong

Employer Description:
Established for over 41 years, Award-winning escorted tours, cruises and solo holidays based in Burton on Trent.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management