Outbound Contact Centre Agent

Outbound Contact Centre AgentLocation: Hybrid working, split between office (Wilmslow) and home workingHours of Work: 08:30 – 17:00 Salary: £21,500 + Bonus (up to £1,500 per month)
The RoleAn exciting opportunity has arisen for an Outbound Contact Centre Agent to join our Commercial Sales Operations team.

We are looking for individuals who are commercially savvy and who are excellent at objection handling.

The role, in a nutshell, is contacting and rebooking prospective clients with our Business Development Consultants (BDC).

So, the calls will be relatively warm, as they will have already spoken to one of our Business Development Consultants and booked a meeting in and are aware of the services that we offer.

You will be following up, fact-finding and objective handling reasons for cancellation with the view to rebook the client back in with the BDM.
Skills that we required:• Excellent communication skills• Strong organisational skills• Strong understanding of the sales process• Sales driven• Good analytical and commercial skills to maximise diary management• Adaptable and able to make prompt decisions• Supportive team player
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role and the overall business objectives of the organisation.
About You
You are a team player with excellent communication skills.

You can pick things up quickly so understanding our process won’t be a problem for you.

We are a fast-paced company, so you’ll be comfortable working at speed and able to adapt quickly.
The CompanyWe are Citation.

We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies! We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years.

Passionate about service, we’re on a mission to revolutionise our colleague’s and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will receive 25 days holiday, healthcare cash plan, your birthday off work, the opportunity to purchase extra leave, pension contributions and more.

It’s a great place to work because of the people we employ.

Fun, professional and supportive, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!).

So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
If you are still reading this, it says our culture is for you.

Apply now.

Come join us.


  • Location: Wilmslow, England
  • Salary: Up to £21500.00 per annum + + Bonus (up to £1,500 per month)
  • Type: Permanent
  • Recruiter: 2MES
  • Posted: 17-Jan-2023
  • Posted on: jobs4a.com