Accounts Receivable Apprentice (Claranet)

Work closely with the Credit Control Team and appropriate stakeholders to ensure minimal impact on cash collection. Responsible for addressing any customer queries, whilst actively seeking solutions to ensure customer expectations are met by providing clear and concise billing information. Ensure that invoicing is accurate and issued in a timely manner. Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner and making sure the credit note log is kept up to date. Ensure Project Invoice Proposals are checked and issued. Manual Invoicing of Azure, AWS, and Google usage billing. Issue Hosted Voice and Voice Call Usage Billing. Ad hoc Manual invoicing (Not Messina), i.e., SFI charges and eFax. Manage and action tasks on the Billing Dashboard. Issue Domains billing and responsible for maintaining the renewals spreadsheet. Manage the AR Approvals inbox. Maximised cash collection. Appropriate ledger ageing and debtor days. Providing an excellent customer experience throughout the commercial relationship with the customer ensuring a high-level customer engagement and a consistent approach. The resolution of customer queries. Ensure that all manual/ non-recurring invoices and credit notes are appropriately authorised, accurate and raised in a timely manner. All statements, reminder letters and termination of services letters to be issued in accordance with Claranet UK’s Credit Control procedures. Support Auditors requests. Providing billing calculations, including final invoicing and issue where appropriate. Ensure all bespoke billing reports are issued in a timely manner. Assist Accounts Receivable with cash analysis when required. Building effective relationships with customers and attend customer calls discussing complex billing requirements or invoice queries. Liaise with both internal and external customers promptly Undertake additional ad hoc duties as directed by the Credit Manager.

Objectives and Key Results

The successful and timely delivery of accurate and agreed invoices, including bespoke reporting. Excellent customer experience is provided throughout the commercial relationship with the customer, providing high level customer engagement and a consistent approach. Cash Collection Targets. Aged Debt Reduction. Building strong relationships with internal and external customers.

Training Outcome:
Internal development opportunities within the team.

Employer Description:
Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have around 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Written communication skills,Excel skills,Desire to learn,Prioritisation skills,Manage multiple tasks,Fast paced environment,Keep up to deadlines,Demonstrable commercial acumen,Highly motivated,Pragmatic,Energetic team player,Driven,Positive can do attitude