Front Office Manage

 Salary: €2600 -€3000 bruto per month + bonus

Start: ASAP

Languages: English, German - any other European language is a bonus

Position Overview

I am looking for a hands-on Front Office Manager with a strong, dynamic personality to lead my clients team at reception and the guest services team.

The ideal candidate is present on the floor, leads by example, and ensures a seamless, welcoming experience for every guest from arrival to departure.

Key Responsibilities

Oversee day-to-day front office operations, including check-in/check-out, room allocation, and guest inquiries.Lead, coach, and motivate the front office team, ensuring professional appearance, performance, and high service standards at all times.Act as the main point of contact for guests, handling complaints and special requests with confidence and a solution-oriented mindset.Coordinate closely with housekeeping, maintenance, reservations, and F&B to guarantee smooth operations and efficient communication.Support and partially oversee reservations processes (individual and small groups), ensuring accurate data entry, optimal room allocation, and upselling where appropriate.Assist with basic revenue management tasks such as monitoring occupancy, rate categories, and demand periods, and providing input on pricing and restrictions.Prepare and analyse front office reports (occupancy, ADR, RevPAR, no-shows) and support continuous improvement of procedures and guest satisfaction.Ensure compliance with company standards, local regulations, safety, and security procedures.

Profile

Completed education in Hospitality Management or equivalent experience.Several years of front office experience in hotels, with at least 1–2 years in a supervisory or assistant manager role.Strong and confident character, able to take decisions, manage pressure, and handle challenging situations calmly and professionally.Hands-on leader, visible in the lobby and at the desk, not only in the office.Excellent communication and guest relation skills, with a natural passion for service and hospitality.Very good knowledge of PMS (e.g. Opera) and standard hotel systems is an asset.Languages: fluent English and German are mandatory; additional languages are a plus.

Nice to Have

Experience with reservations, basic revenue management or previous exposure to rate management and forecasting.Experience in a similar role within an international or upscale hotel environment.