IT Helpdesk Apprentice

Key Responsibilities: 

Handling incoming support calls and emails Logging and managing tickets within the helpdesk system Prioritising and troubleshooting IT issues through to resolution Escalating complex problems when required Occasionally visiting client sites to provide on-site support

You’ll gain experience in areas such as:

IT support and troubleshooting Networking and systems maintenance Cybersecurity and data protection Software installation and upgrades Customer communication and service delivery

Training:

You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College.

Your training will include:

A Level 3 qualification (equivalent to A-levels) On-the-job learning and mentoring One day per week dedicated to study (Blended - college and online) End-point assessment and portfolio development

Training Outcome:

Opportunity for a permanent role upon completion.

Employer Description:

We specialise in supporting small to medium-sized businesses with practical, reliable IT solutions. Our straightforward approach and transparent pricing help our clients get the most from their technology.

Working Hours :
Monday–Friday, 9:00am–5:00pm (37 hours per week, including one day of study).

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience