Customer Service Specialist Apprentice Level 3

Key responsibilities:

Working with dogs in the daycare Greeting dogs and their owners Taking care, feeding and monitoring the dogs Ensuring a safe environment Answering telephone calls Dealing with customer enquiries Responding to emails, enquiries, and adding to social media General office maintenance duties Being involved in a workplace project Attending college lectures and workshops Completing to a high standard assignments and course work Passionate about social media and confident with posting and taking pictures

Training:

Training will be provided by Solihull College, and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve level 3 Customer Service Specialist apprenticeship.

Training Outcome:

Learners will have the opportunity to progress into a full-time, permanent role with the company and may be able to further their qualifications leading to management qualifications.

Employer Description:

We are a daycare designed for dogs to come and play while owners are away. We are set in a wonderful location right in the heart of New Hall Valley. Our daycare services are tailor made for each and every one of the paws that patter through our doors. We have daycare, grooming room, retail and the new Bark Bistro on site.

Working Hours :
Type: Permanent Hours: 37.5 Shifts: Monday to Friday, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Number skills,Team working,Proactive attitude,Self motivated,Good level of English,Good telephone manner,Good time management,Desire to learn new skills