Student Support Officer Apprenticeship

The role supports a safe, inclusive, and high-quality learning environment while delivering efficient student services.

Greet and welcome students and visitors Answer calls and emails, directing enquiries as needed Produce letters and certificates for students Prepare documents and reports for registration and student induction Enrol students and collect documentation promptly Maintain and update records in the Fidelo booking system Monitor daily attendance and issue warnings in line with policy Process authorised absence requests and holiday bookings Manage noticeboards and help prepare student ID cards Assist the Student Support Manager and Admissions team with collection of outstanding fees Ensure compliance with British Council, safeguarding, and GDPR requirements Report maintenance issues as required Participate in emergency phone rota and attend relevant training Collect and monitor feedback from students and liaise with the management team to implement changes if necessary

Accommodation Responsibilities:

Allocate and confirm accommodation bookings; send accommodation confirmations and monitor response Maintain accommodation records and produce regular bed management reports Support ef orts to maintain full occupancy and manage arrival/departure logs Conduct health and safety checks in residential properties as directed Liaise with hosts and students to ensure good standards and ef ective communication Book airport transfer and send confirmations

Safeguarding & Welfare Responsibilities:

Act as a point of contact for under-18s and promote and monitor students’ welfare Monitor welfare concerns, liaising with academic and support teams as required Log welfare interactions and report/escalate issues promptly in line with NCG policies Support behavioural case management related to accommodation Work flexibly, including evenings and weekends during peak periods

Activities Responsibilities:

Organise social activities, trips and events, both inside and outside the school Promote activities via posters, social media, and the student app Track participation and manage budget Liaise with agents, group leaders, and suppliers Complete risk assessments and make sure policies are followed

Training:
Off the job training will take place through Oldham College one day a week

Training Outcome:
Full time position for the right candidate

Employer Description:

New College Group (NCG) is a specialist college providing English Language courses. With schools across the UK, we provide English Language education to international students. Through more than ten years of experience, we have developed a strong reputation for our high-quality teaching, friendly staff and state-of-the-art facilities.

Working Hours :
Monday- Friday 8.30am- 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience