Fundraising Administration Apprentice

 Undertake a range of administrative tasks for the Events and Community Fundraising team Build and maintain relationships with our donors, to ensure supporters receive an excellent supporter journey and experience of the hospice Carry out administration tasks relating to events and community fundraising and support wider fundraising teams when required Ensure that all activity and donor information is recorded accurately on the database and that relevant administration is completed on time Thank supporters for their generosity in a timely manner Help manage the Community Fundraising and Events inboxes and respond to enquiries with a professional tone in a timely manner Answer the Fundraising Phone line politely and professionally, directing queries to the appropriate team member Cover shifts at the Fundraising Centre to meet and greet supporters and accept donations Work to deadlines, and produce good quality written work Place orders and create purchase order requests Offer support to donors setting up JustGiving pages and help monitor JustGiving campaigns Liaise sensitively with supporters wishing to fundraise in memory of loved ones Work alongside the wider team to help source gifts in kind and raffle prizes Manage data and handle cash in line with charity procedures Work with the Marketing and Communication Team to design fundraising promotional materials and add fundraising activities to the website Work with the Marketing and Communications Team to share stories across our internal and external communication channels of supporter fundraising successes Work collaboratively with the Events, Community Fundraising and Partnerships Teams to help assist with the delivery of events Represent Ashgate Hospice externally, attending fundraising events and activities to promote the work of the hospice To wear the costume for Ashley Bear, the Ashgate Hospice mascot Adhere to, and comply with, organisational policies, procedures and guidelines at all times Take all reasonable steps to manage and promote a safe and healthy working environment There will be the requirement to work occasional evenings, and weekends around some fundraising events (for which Time off in Lieu is given) Maintain an up-to-date knowledge of charity legislation, and government initiatives relating to the nonprofit making sector and the Fundraising Codes of Practice To support the wider Fundraising Team in additional tasks as needed

Training:

Training will take place online with the Apprenticeship Training Provider.

Training Outcome:

See job details on website.

Employer Description:

Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.

We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.

We’re more than a care provider. We’re a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.

Working Hours :
Monday to Friday 9am to 5pm, occasional evenings and weekends

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Patience