Customer Experience Advisor (WA3)
Customer Experience Advisor
Warrington, WA3
Customer-Focused Service Environment
Pay Rate: £12.71 per hour
Tudor Employment Agency is proud to recruit a Customer Experience Advisor for a well-established and reputable business based in Warrington. This is an excellent opportunity for someone passionate about customer service, problem-solving and relationship building within a fast-paced, service-led environment.
Why Apply? Full-time temporary roleMonday–Friday working pattern40 hours per weekSupportive team environmentOpportunity to develop customer service and commercial skillsLong-term career potential within a growing business About the Role: Respond professionally and efficiently to all inbound customer enquiriesEnsure 100% customer satisfaction relating to rates, service and invoice queriesHandle service failures in line with company performance standardsProvide professional and timely responses to lift enquiries, minimising service failures where possibleCommunicate via multiple channels including phone calls, live chat, text messages, Salesforce cases and email, following escalation proceduresGather and compile information to ensure queries are handled efficiently between departmentsProvide rates and quotes, proof of collections, assist with invoice queries and general enquiriesConduct customer reviews and gather feedback to ensure service satisfactionHandle complaints and referrals from service centres, calls, website, live chat and social platforms in a professional and effective mannerBuild strong relationships with both internal and external customersCarry out administrative duties including logging queries, booking waste collections, sending welcome packs, customer hub registrations, user support and processing waste transfer notesSupport the sales team by logging and assigning leads, completing contract checks, validating information and assisting with pre-qualification questionnairesUpsell and cross-sell products and services to support business growth What We’re Looking For: Previous customer service experienceConfident communicator across multiple platformsHighly organised with strong attention to detailProfessional, customer-focused and proactiveAbility to build positive working relationships Working Hours:Monday – Friday
8:00am start
Total: 40 hours per week
Call our Commercial team: 01922 725445 ext. 1003 / 1004
Email: commercial@tudoremployment.co.uk
️ Apply online: https://tinyurl.com/ONLINECOMTEMP1
You can browse all our roles at www.tudoremployment.co.uk
#TeamTudor looks forward to hearing from you!