Business Administrator Apprentice

To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.

Main Duties:

Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre Registering patient arrivals within the health centre Answering the telephone, transferring calls and taking messages Taking enquiries and requests for repeat medication from patients Keeping the waiting area a safe environment for all users Dealing with incoming and outgoing post Filing patient notes (both electronic and paper) Dealing with new and temporary patient registrations Ensuring all letters and samples are ready for courier collection Updating patient demographic changes on the system Liaise with other support services when needed Any other reasonable duties

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
The opportunity to progress within this organisation and a permanent role upon successful completion of apprenticeship

Employer Description:

Saddler's Health Centre is located in Walsall. It is a GP practice providing comprehensive primary care services to the local community. The center is actively taking new patients, offers online registration, is accredited for supporting Armed Forces veterans, and provides extended hours on Wednesday evenings.

Working Hours :
Monday to Friday hours between 8.00am to 6.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental