Apprentice Administrative Assistant for High End Matchmaking Company

Role Overview

We are seeking a highly organised and culturally aware administrator to support the smooth running of our matchmaking operations. The ideal candidate will have strong administrative skills, excellent communication abilities, and a deep understanding of Indian and South Asian culture and values. Proficiency in Hindi, Punjabi, Gujrati or Urdu will be highly desirable, as this role involves regular communication with clients and families from diverse backgrounds.

Key Responsibilities

Provide day-to-day administrative support to the matchmaking team. Manage client records and databases, and ensure data confidentiality.
Assist with client onboarding, profile creation, and document verification. Coordinate meetings, consultations, and follow-ups with clients and families. Handle phone calls, emails, and inquiries in a professional and empathetic manner. Support the delivery of high-quality, personalised client services. Prepare reports, maintain schedules, and ensure smooth workflow. Liaise with vendors, partners, and other stakeholders as required.

Training:
Full training will be given, leading to a recognised Apprenticeship Standard - Business Administrator Level 3. On-the-job training will be delivered by the employer with the training provider's support. Off-the-job training will be delivered by the training provider in partnership with the employer. You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent). The apprenticeship is delivered entirely on-the-job, meaning there is no college release time required. All training and development will take place within the workplace during your working hours.

Training Outcome:

Career growth and development opportunities.

Employer Description:

Neelu Matchmaking is a high-end premium matchmaking service catering to the Indian and South Asian community in the UK and globally We specialise in providing a bespoke, confidential, and personalised experience, guided by cultural values, traditions, and modern expectations.

Working Hours :
Shifts to be confirmed.

Skills:
Organisation skills,Team working,Time management skills,Excellent Verbal English,Excellent Written English,South Asian cultural awareness,Indian cultural awareness,High level of discretion,Professionalism,Proficiency in Microsoft,CRM/database management,Ability to work independently,Culturally sensitive,Empathetic,Discreet,Trustworthy,Ability to connect,Adaptable,Proactive problem-solver