Level 3 IT Apprenticeship

Key Duties include but are not limited to:

Supporting business users via incident and service requests, both internally and co-managed helpdesk systems, working with ICG’s support vendors Primary hands-on support for users at head office location On and offboarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365) Updating data across various systems, working with the entire IT department to keep data consistent and up to date Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager at site Testing configuration and security changes to deploy into the business

Training:

Information Communications Technician Apprenticeship Level 3:

The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times

This apprenticeship has two routes:

The Support Technician role is based around resolving system user queries and faults in a helpdesk environment Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects This ensures that learning and skills are directly applied to the apprentice’s role, and maximise

Training Outcome:
Possibility of a full time role upon completion

Employer Description:

The Inn Collection Group are a hospitality business founded in the North East over 15 years ago and now have a strong presence across Northern England and Wales, with a desire to expand further.The ICG story has been one of success and expansion, with a unique 'pubs with rooms' offer, we strive to give our customers the best of both worlds.

Working Hours :
Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills