Credit Controller Apprentice

As a Credit Control Apprentice, you’ll support the team in managing customer accounts and maintaining strong client relationships. You’ll develop key skills in communication, problem-solving and financial processes.

Your responsibilities will include:

Allocating incoming payments accurately and efficiently Resolving customer queries and invoice disputes Communicating with customers via phone and email to support timely payments Contributing to monthly collection targets and team performance During your apprenticeship, you’ll gain valuable hands‑on experience while working to achieve a Level 2 CICM Diploma in Credit and Collections

Training:

On the job training delivered by the employer.

Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.

Allocation of an apprenticeship delivery coach who will carry out regular training.

Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.

Identify, track and support 6 hours off the job training activities.

Quarterly formal progress review meetings, identifying learning achievements and next steps.

Training Outcome:

We hope to be able to offer a full-time position to the apprentice post qualification. They would receive ongoing support from the business to develop their career to a position with added responsibility and would be supported if they were to continue with their CICM studies.

Employer Description:

Shorterm Group are one of the largest and fastest growing specialist technical engineering recruiters in the UK, supporting employers with expert help and assistance, ensuring they can fill skills shortages with the right people for future success.

Working Hours :
Monday to Thursday, 8.30am to 5.30pm (1 hour lunch). Friday, 8.30am to 3.00pm (1 hour lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn