IT & Systems Support Technician Apprenticeship

Provide 1st line systems support to internal staff and external customers via phone and email Assist customers with queries relating to FTC systems (e.g. fleet management platforms, connected safety solutions, user access, reporting) Diagnose and resolve basic system and user issues, escalating where required Support the setup, configuration, and onboarding of new customer systems Maintain and update customer accounts, user access, and system data across core platforms Assist with system integrations, updates, and improvements as new solutions are introduced Support internal teams with system usage, troubleshooting, and process improvements Carry out basic diagnostics on hardware and system components to support the technical/engineering team Assist in maintaining office systems and equipment (PCs, phones, printers) where required Ensure all work aligns with company procedures, compliance, and data accuracy standards Undertake additional duties as required by the Systems Analyst or Managing Director

Training:
Information Communications Technician Level 3 Remote training with a qualified IT tutor 

Training Outcome:

Promotion to IT Support Technician. 

Employer Description:

With over 20 years of expertise, FTC Safety Solutions has grown from a team of three to 31, delivering industry-leading safety solutions in the materials handling industry across the UK, Europe, and beyond. Our success is built on exceptional customer service and a deep understanding of workplace safety. As we expand globally, our focus remains the same—protecting people and improving efficiency with reliable, innovative solutions.

Working Hours :
Monday to Friday, 08:00 - 16:40

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working