IT Technician Apprenticeship

Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables Install and maintain hardware, software, applications, and network components Support multimedia needs for school events, lessons, and productions (audio, video, lighting) Ensure safe installation of equipment and follow health & safety procedures Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team

Skills & Qualities:

Strong communication, organisation, time‑management, and problem‑solving skills Ability to work under pressure, prioritise tasks, and adapt to new systems High accuracy, attention to detail, and confidence working with data Team player with good customer‑service skills and flexibility to support school needs

Experience:

IT helpdesk support, troubleshooting, installations, and repairs Supporting networks, servers, wireless systems, and internet access Creating/managing digital resources and using assistive technologies Experience in a school environment desirable 

Knowledge:

Understanding of network infrastructure, cabling, virtual server environments, and managed wireless networks Awareness of safeguarding, equal opportunities, and school data security requirements Ability to evaluate procedures, use initiative, and develop effective IT systems

Training:

Information Communications Technician Level 3.

Remote training with a qualified tutor with 121 and group sessions each month.

Training Outcome:

Possible progression to IT Technician.  

Employer Description:

Welcome to West Specialist Inclusive Learning Centre (SILC). We are a community special school supported by Leeds City Council, providing high-quality education for more than 300 learners aged 2–19 who have an Education, Health and Care Plan (EHCP).

Working Hours :
Monday to Thursday - 8am - 4pm Friday 8am - 3.30pm (30-minutes lunch break)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working