IT Assistant Apprentice

An IT Assistant will be reporting to the IT Manager and will provide technical support and ensure the smooth operation of the firm's IT infrastructure. Their key responsibilities include:

Technical Support: Assisting staff with day-to-day technical issues related to hardware, software, and network connectivity. This includes troubleshooting and resolving problems with computers, printers, and mobile devices System Maintenance: Regularly updating and maintaining the firm's computer systems, ensuring all software is up to date and security protocols are followed Data Management: Supporting the management of digital files and databases, ensuring that all client information is securely stored and easily accessible. This may include backing up data and ensuring compliance with data protection regulations Network Administration: Assisting with the setup and maintenance of the firm’s network, including Wi-Fi, VPNs, and internal communication systems, to ensure reliable connectivity for all employees Software Support: Helping with the installation, configuration, and support of legal-specific software such as case management systems, billing software, and document management systems Cybersecurity: Supporting the IT team in implementing cybersecurity measures, such as monitoring for potential threats, managing firewalls, and ensuring all systems are secure from unauthorised access Training and Documentation: Assisting in the creation of user guides and training materials to help staff efficiently use IT resources. Providing basic IT training to new employees

Training:
Information Communications Technician Level 3 The apprenticeship is delivered as a day release at our campus in Stratford You will be required to attend every week

Training Outcome:

Progression for the post of IT Manager.

Employer Description:

Law Lane Solicitors is a growing and well-known London law firm with offices in Stratford, Central London and Croydon. Our mission is to use our expertise and knowledge to assist people in resolving the difficulties they are having with legal matters in their lives.

Working Hours :
Monday to Friday 09:00 to 17:00 (one hour break between 13:00 to 14:00)

Skills:
IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative