IT Support Technician Apprentice

Biscoes Solicitors are seeking a motivated and enthusiastic IT Support Apprentice to join our law firm’s IT department. This role provides hands-on experience in a professional services environment, supporting both hardware and software operations.

The successful candidate will assist with day to day IT tasks, user support, and ongoing development and maintenance of the firm's technology systems.

The IT Support Apprentice will be responsible for the following duties:

IT Support & Service Delivery:

Provide first-line technical support via phone, email, and in person Diagnose and resolve hardware, software, and network issues Log and track support tickets, ensuring timely resolution Assist with staff onboarding/offboarding, including account setup and equipment

Hardware Setup & Maintenance:

Build, configure, and maintain desktops, laptops, printers, and mobile devices Perform hardware upgrades, repairs, and replacements Support meeting room technologies (video conferencing, AV equipment)

Software & Development Support:

Install, configure, and update business applications and OS Support legal practice management and specialist software Assist with basic development/automation tasks (scripts, templates, small tool improvements)

Systems Administration Support:

Manage user accounts, permissions, and security settings Support routine system checks, backups, and documentation Ensure compliance with IT policies, data protection, and cybersecurity standards

Project Support:

Contribute to IT projects, system upgrades, and software rollouts Test new systems, document results, and provide user feedback

Training:
Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach

Training Outcome:
There will be progression routes available for the IT Support Apprentice upon completion of the apprenticeship

Employer Description:

At Biscoes we provide comprehensive, high-quality legal services to individuals, families, and businesses across the Hampshire, Isle of Wight, and beyond. With over 170 years of history we are highly trusted by our community with strong ties to other organisations, local government and charities.

We pride ourselves on having a professional approach in a friendly environment and are proud of our record in excellent client service, just ask our clients!

We know our strength and success is because of our people and the continuous efforts they make to deliver our mission of Great Service, Every Client, Every Time.

Success is not just “what we do” but also by “how we do it” which is why we take pride in our firms’ values. Our core values are the shared principles and beliefs that unite all colleagues and underpin everything that we do at the firm.

Working Hours :
Monday - Friday, 09:00 - 17:00; 1 hour lunch break.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Strong interest in IT,Software development interest