Apprentice Customer Liaison Officer

As an Apprentice Customer Liaison Officer, you will act as a link between residents, contractors and the project team during maintenance or improvement works.

Key responsibilities:

Answer phone calls and respond to emails Arrange access to properties for inspections and works Track residents' appointments Act as the main point of contact for residents before, during and after works Communicate project details, schedules and updates clearly Handle resident queries, concerns and complaints professionally and pass them to relevant persons Support vulnerable residents and ensure their needs are considered Keep accurate records of visits, operatives and housing teams Ensure health and safety procedures are followed when interacting with residents What you will learn: Customer service and communication skills Conflict resolution and problem solving Understanding of housing maintenance and construction works Health and safety awareness in occupied properties

Training:

The successful candidate will work towards a Level 2 Customer Service Practitioner qualification, which will take 12 months plus EPA (End Point Assessment).

Training Outcome:

Full time role.

Employer Description:

EN:Able Futures, award-winning Shared/Flexi Job apprenticeship service will support you through your apprenticeship journey and professional development. We employ our apprentices directly and are listed on the Flexi Job Apprenticeship Register. We work with hosts in Yorkshire and the North East to provide apprentices in the construction and civil engineering industry.

Working Hours :
Monday to Friday, 08:00 - 17:00.

Skills:
Customer care skills,Team working,Initiative