IT Technician Apprentice

No two days are the same in our small but busy IT team. You'll be getting stuck into real work from the start, including:

Providing 1st line IT support to staff across our showroom and holiday parks - troubleshooting hardware, software, and connectivity issues Managing user accounts and devices within our Microsoft 365 environment, including setup, configuration, and ongoing maintenance Supporting our business systems, including internal databases and our Zoho Creator/ CRM platform used across sales, service, and stock management Assisting with IT infrastructure tasks such as networking, access control systems, and on-site equipment Contributing to IT projects, helping to test, document, and implement new systems and improvements across the business Maintaining IT records and documentation, ensuring assets, issues, and changes are accurately logged

Training:
The apprentice will learn at Shrewsbury College London Road campus for one day per week day-release, with the remaining days of the week on site at Salop Leisure

Training Outcome:
Following completion of the apprenticeship role, progression is into a permanent IT Technician role, taking on more of the day-to-day support workload independently

Employer Description:

Salop Leisure is a well-established, family-owned leisure and holiday park business based in Shrewsbury, Shropshire, in the West Midlands region of England.

What They Do

Salop Leisure is one of the UK's leading independent holiday home retailers and park operators. Their core business revolves around:

Holiday home sales – selling static caravans and lodges from leading manufacturers Holiday park operation – managing and operating leisure parks across the region After-sales & service – providing warranty, servicing, and maintenance for holiday home owners Park ownership facilitation – helping customers find and site holiday homes on parks

Key Facts

Founded: The business has been trading for several decades, with strong roots in the Shropshire and Welsh borders area Location: Headquartered in Shrewsbury, with parks and sales operations across mid-Wales and the Marches Reputation: Known for a customer-focused, personal approach typical of a family-run business Scale: A sizeable independent operator in a sector dominated by larger national chain

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Initiative,Patience,Site Safety Awareness