Customer Service Apprenticeship

Deal with enquiries  Answering phone calls General admin duties Taking orders Escalating customer problems Other general duties

Training:
During your training you will be visited by your designated coach in the workplace every 4-6 weeks

Training Outcome:
Potential full-time employment with the company

Employer Description:
Established in 1989, our journey began in Monmore Green, inspiring our name and passion for quality confectionery. Originally focusing on bulk and pick-and-mix sweets, our dedication to excellence soon outgrew our humble beginnings. In our pursuit of innovation, we relocated to a spacious warehouse on Oxford Street, Bilston, West Midlands. We introduced a multi-head vertical bagging machine to launch our pre-packed sharing bag range. Sustained by its success and driven by our commitment to meeting demand, we expanded further, acquiring a 20,000 sq ft premises on Loxdale Street, Bilston.

Working Hours :
Monday to Friday, 8.00am- 5.00pm, with some Saturday work. 30 Minute lunch break.

Skills:
Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Patience