Level 3 IT apprentice

Modern Cloud Management: Gain hands-on experience with Microsoft 365, Entra ID (formerly Azure AD), and Intune. Real-World Impact: Move past "password resets" to manage complex, industry-standard environments. Mentorship: Receive dedicated training and guidance while working toward a recognised IT qualification.

In this role, you will be the first point of contact for all technical issues. Your day-to-day tasks will include:

1st Line Technical Support: Monitoring the IT helpdesk, logging tickets, and resolving hardware/software issues for end-users’ desk side, via our ticketing system and Teams. Microsoft 365 Administration: Managing user licenses, configuring Outlook/Teams settings, and assisting with SharePoint permissions. Identity & Device Management: Learning to use Microsoft Entra for user/group administration and Microsoft Intune for managing company devices. The Employee Lifecycle: Handling the "Joiners and Leavers" process—ensuring new starters have everything they need on day one and securely offboarding departing employees. Hardware Deployment: Managing the Laptop Enrolment process, using Autopilot and Intune to ensure machines are correctly imaged, encrypted, and ready for use. Security & Compliance: Maintaining security best practices, such as Multi-Factor Authentication (MFA) setup and ensuring devices are compliant with company policies.

Training:

LearnTech will provide your training.

JMAN operates a hybrid working policy, and as IT apprentice you will be required to work in the office 4 days a week.

The other day you can work from home and focus on apprenticeship training.

Training Outcome:

For the right candidate we would expect:

1st Line Support Engineer

Followed by:

2nd Line Support Engineer or Network Engineer.

 

Employer Description:

JMAN is a high-growth data engineering and science consultancy specialising in commercial value creation for Private Equity and global corporates.

Scale & Reach: 600+ experts across London (HQ), New York, and Chennai. Track Record: Founded in 2013; backed by Baird Capital since 2023. Ambitious Growth: Rapidly expanding US operations with the goal of matching our European footprint by 2027. Expertise: A unique synergy of commercial consulting, data science, and software engineering.

Why Join Us?

Our vision is to be the "passport to your future." We provide a fast-paced, high-growth environment where the skills, exposure, and values you gain at JMAN will open doors globally for the rest of your career.

Working Hours :
Monday-Friday 9am-6pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience