Treatment Coordinator

A new opportunity has become available for a Treatment Coordinator to join a well established, fully PVT practice located in Barnet.

Start date – As soon as possible.

This is a full time role, working 5 days per week plus alternate Saturdays.

Role Overview:

Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We're looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.

Experience & Qualifications:

Essential:

 -Minimum 3 years of sales or business development experience

 - Previous healthcare experience

Strongly Preferred:

Prior experience as a dental Treatment Coordinator3+ years in UK private healthcare5+ years of sales or business development experienceBackground in a high-value or complex sales environmentFamiliarity with dental or practice management software

Essential capabilities

Builds rapport and trust quickly, tailoring communication style to individual patientsExplains treatment plans and finance options clearly and confidentlyHandles objections, complaints, and difficult conversations with empathy and composureMaintains communication quality under volume and pressureStrong grasp of conversion rates and the levers that drive themAble to speak specifically about own KPI performance and proactively monitors own dataWorking knowledge of dental finance products, application processes, and the enquiry → consultation → conversion funnelAwareness of implant, orthodontic, and TIAD revenue dynamicsAccurate, timely CRM record-keeping with consistent administrative follow-throughManages dental finance and direct debit pipelines, trackers, and reports reliablyTranslates complex clinical and commercial information into accessible language for patientsWorks effectively within a defined team hierarchy and coordinates clinical handoffs with precision

Desirable capabilities

Experience improving treatment conversion through structured patient journey workPrevious experience in private dental or premium private healthcare settingsTrack record in a high-value, consultative sales environment

What the role looks like day-to-day 

The successful candidate will:

Act as the first point of contact for new patient enquiries via phone, email, web, and walk-insEngage patients to understand their needs, introduce treatment options, and build trustConduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance optionsProactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversionSupport patients throughout their treatment journey, ensuring continuity and satisfactionPartner closely with clinicians to translate clinical recommendations into personalised patient pathwaysTake ownership of revenue, KPIs, and pipeline performance — not just bookingsMaintain accurate CRM records and manage dental finance and direct debit pipelinesContribute to business development initiatives and practice growthProvide front-of-house and customer support when required

Salary:

This is a commission and performance led role with a 35k basic plus monthly and yearly bonus which is target (revenue) led.

 

Requirements:

Legal right to work in UK (Cannot offer sponsorship)Available to work 5 days per week, Monday – Friday and alternate SaturdaysJob stabilityLocated locally to BarnetComfortable with KPIS and Targets