Service Advisor

An opportunity has arisen for a Service Advisor to join a well-established car dealership offering new and used cars, servicing, Motability, and fleet solutions. As a Service Advisor, you will be delivering high-quality aftersales experience through customer-facing service coordination and support. This full-time permanent role offers a salary range of £27,500 - £33,000 and benefits. You will be responsible for ? Acting as the first point of contact for customers both face to face and over the telephone ? Managing service bookings and keeping customers updated throughout the process ? Liaising with workshop and internal departments to ensure smooth workflow ? Supporting service-related administration and record keeping ? Advising customers on additional services such as maintenance plans and vehicle health checks ? Ensuring a consistently high standard of customer satisfaction and care ? Handling queries professionally and efficiently What we are looking for ? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role. ? Ideally have 1 year of experience working in a franchised car dealership ? Strong customer service focus with a professional and friendly approach ? Confident communication skills, both verbal and written ? Good IT literacy and ability to use dealership systems ? Ability to multitask and manage a busy workload effectively ? Full UK driving licence What's on offer ? Competitive salary ? Performance-related bonus opportunities ? Company pension scheme ? Company Car ? Generous annual leave entitlement ? Bereavement leave ? Manufacturer and internal training and development support ? Employee wellbeing and recognition initiatives ? Staff discounts and benefits platform ? Career development opportunities within a growing organisation This is a great opportunity for an experienced Service Advisor looking to join a resp