IT Apprentice

Provide first‑line IT support to users by responding to queries, logging issues, and resolving routine technical problems. Support the setup and maintenance of user accounts across Microsoft 365, Active Directory, and other core systems. Assist with laptop and desktop setup, software installation, and basic troubleshooting of devices and applications. Help manage Microsoft 365 services, including email, Teams, SharePoint, and OneDrive. Monitor system alerts, perform routine updates, and support general IT maintenance tasks. Work with external suppliers by raising support tickets and tracking progress where needed. Contribute to maintaining accurate records, including asset information and support documentation

Training:
Remote learning 6 hours off-the-job learning 

Training Outcome:

Permanent position on completion of the apprenticeship.

Employer Description:

Our client was formed in 1999, they are one of the largest independent enforcement agents in the country offering a local and nationwide service to Local Authorities clients. Professional, friendly service runs through everything they do, and they are keen to develop their team’s passion, innovation, and integrity.

The Junior IT Helpdesk Engineer will escalate more complex issues to senior team members and work with key external suppliers by raising support tickets, supplying relevant diagnostic information, and monitoring progress to ensure timely resolution.

Working Hours :
Monday to Friday 8am to 4pm.

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Team working,Initiative