Procurement Support Advisor
Customer Service Officer- Procurement- London- Permanent- £26,000 We are partnering with a large hospitality organisation to help them find the next addition to their team.
This is the ideal opportunity for someone with excellent customer service to join a procurement function supporting internal teams with their supply chain issues.
You will have the opportunity to learn all about the procurement function and will be a great starting point to a procurement career.The key purpose of this role is to provide excellent customer service for front line teams and work alongside Group procurement suppliers, applications and associated environments.
To troubleshoot the query / problems and advise on the appropriate action or to re-direct if required Responsibilities
To respond to requests for procurement support either in person, via phone or electronically in a timely manner demonstrating a can do attitude
To diagnose and resolve on a 1st time fix a high proportion of queries & requests.
To formally log all support desk interactions utilising the agreed mechanisms
To re-direct ‘non 1st time fix’ problems to appropriate resource and close out with the procurement user once guidance or direction has been received.
To identify and escalate situations or queries requiring urgent attention.
To Contribute and support the business in the ongoing development of the procurement department & it’s strategy.
To liaise & communicate procurement initiatives & procedural amendments to all stakeholders.
We are looking for a customer service professional with excellent communication and organisation skills.
You will be calm, efficient and excellent at managing customer queries and complaints.For further information and to apply please contact Victoria at STR Group on 02392 322309 and email a copy of your up to date CV to email@example.com
stream is acting as an Employment Agency in relation to this vacancy.