Credit Control Apprentice

Initial key responsibilities will include:

Processing collections in line with the firm’s procedures. Supporting the monthly distribution of statements and reminder letters. Handling inbound and outbound calls, emails and written communication relating to debtor accounts. Resolving payment issues with a focus on effective solutions. Managing and monitoring ongoing payment plans. Carrying out administrative/housekeeping tasks within the Credit Control team. Responding to client and internal stakeholder enquiries promptly and meeting service expectations. Providing tailored support to specified debtors to ensure positive outcomes.

Training:
On the job training delivered by the employer. Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and Mathematics minimum requirement is Entry Level 3. Allocation of an apprenticeship delivery coach who will carry out regular training. Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop. Identify, track and support 6 hours off the job training activities. Quarterly formal progress review meetings, identifying learning achievements and next steps.

Training Outcome:

For the right apprentice we envisage a permanent position within the Finance team, following successful completion of the apprenticeship.

Employer Description:

J A Kemp is a firm packed with patent and trade mark attorneys at the top of their game, renowned for their technical excellence, human engagement and trusted advice. Our multi-disciplinary IP practice is built on technical and scientific excellence – we are proud to advise clients at the cutting edge of technology and at the forefront of new and successful brands.

Our international reputation at the European Patent Office makes us the first choice for companies and their legal advisers, in the USA and across the globe.

We are an equal opportunities employer which means we treat people fairly.  We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Working Hours :
Monday to Friday, 9.00am to 5.00pm (some flexibility with flexi-time scheme).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental