Business Administration Apprentice

We can offer an apprentice valuable skills within each of our three main departments providing valuable skills within all aspects of business administration.

Sales (including marketing) Business Support (including accounts and HR) Operations (including installation and aftersales)

The apprentice position would be working in each of the departments, giving the candidate experience of working in staff teams, liaising with other suppliers as well as working with the general public. We have an established team, who would provide support for the candidate to reach their full potential and identify which area of business they enjoy, with an aim for them to further their career. DW Windows have successfully recruited and supported apprentices in the past, who have been offered further employment once the apprenticeship ends.

Sales Support Assistant - To generate sales:

To work in a busy sales office answering incoming calls and making outbound calls to generate great sales leads Book home sales appointments on our CRM system for the sales representatives to attend Assist in calculating quotations and price guides for Windows and Doors for our residential customers, provide quotations to customers both verbally and written Meet and greet customers in the showroom and provide sales information on our products and services Understand the importance of marketing in generating sales

Business Support Assistant - To provide full business support in finances and HR:

To ensure all financial matters relating to the company are accurately completed and recorded on the Sage50 accounts management system To ensure all customer payments are managed accurately. Manage supplier accounts and creditor invoices Assist the business support coordinator to process the company payroll in liaison with the company accountant Take customer payments daily and perform banking for the business Ensure the customer CRM system is maintained

Operations Support Assistant:

Our aim is to complete all installations on time, to a high standard with a "right first time" approach. Our Operations Support Team are desk based, supporting our surveyors, installers and service engineers to make this happen.

Our Operations Department consists of three sub departments:

Planning Team Live Installations Team Aftersales Team

The Role - To provide a full installation service through to completion. Working in this department means being trained in all three areas with a view of specialising in one. This role involves liaising with customers, installers, surveyors and suppliers sometimes dealing with challenges.

Supporting the department in planning and co-ordinating all installations, this will mean liaising with installers to support them with live installations Supporting the department in co-ordinating all aftersales calls, this will mean liaising with the service engineers to support them with in-guarantee calls Ensuring installations are ready and all information and stock is ready for the fitting teams with clear and transparent instructions Ordering products from suppliers Working closely with the warehouse team to ensure deliveries have been received and in time for installations Liaising with customers to ensure that the install is completed to full satisfaction Provide an excellent level of customer service and influence the wider team to achieve the same

Training:
Business Administration Level 3 Standard Relevant workplace training Functional Skills if required

Training Outcome:

To be decided upon completion of the qualification.

Employer Description:

Built on quality, affordability & reliability! We install Windows, Doors, Sliding Patios, French Doors and Bi-Fold Doors as well as Roofline (fascia, soffit & guttering) Porches, Conservatories and Orangeries with all associated building work. We are a local Wolverhampton installer, and we work on both domestic & commercial properties all over the West Midlands, Staffordshire and Shropshire. Here at DW Windows we would like to think that we are different to any other double-glazing company. We genuinely care about our customers, giving each one the level of service we would expect ourselves. We have a genuine pricing structure with no pushy sales tactics, high quality installers and a second to none aftersales service all delivered with affordability in mind. Our business has grown to where it is today through satisfied customers recommending us and complementing our products & customer service. Our GENUINE testimonials can be seen on our Website, Facebook Page and Trustpilot. We are a FENSA approved installer for our customers complete peace of mind. We provide our deposit protection insurance, and our insurance backed guarantee via the Plastic Windows Federation (PWF) all included in our prices. Our showroom in Coseley has 8 conservatories, 2 orangeries plus dozens of windows and doors on display over the showroom. We have been trading for 20 years and are a leader in window and door installation throughout the West Midlands.

Working Hours :
Working generally Monday - Friday 9.00am - 5.30pm and Saturday 9.00am - 4.00pm NOTE: Business & Sales departments includes working every Saturday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative