As part of a continued period of growth and technology evolution, an experienced and commercially minded Technology Operations Lead is required to take ownership of a modern, partner-led IT function where success is built on collaboration, trust and strong consultative relationships, not internal headcount.
Working closely with a highly experienced CIO-level consultant and senior leadership team, this role is fundamentally about building and orchestrating high-performing partnerships across a carefully selected network of third-party technology providers. You will act as the critical link between the business and its technology ecosystem, ensuring all parties operate with shared accountability, clear communication and a genuine sense of ownership.
Rather than adopting a traditional in-house IT model, the organisation has made a deliberate decision to leverage specialist external partners across infrastructure, development, cyber security and support. As such, your role is not to “do” everything, but to bring people together, challenge constructively, align priorities and drive the right outcomes, ensuring technology consistently supports and enables the wider business.
Alongside operational leadership, you will take a proactive role in identifying, documenting and managing technology-related risks, ensuring appropriate mitigation strategies are in place and continuously reviewed in line with business priorities and evolving threats.
This is a hands-on, high-impact role where success is defined by your ability to lead through influence, build trusted relationships and create a culture of partnership across internal stakeholders and external suppliers alike.
Key Responsibilities
Act as the primary interface between the business, end users and third-party technology partners
Coordinate day-to-day IT operations, ensuring smooth delivery of infrastructure, support and platform services
Manage and develop supplier relationships, driving a collaborative, partnership-led approach to problem solving
Take ownership of IT incidents and service issues, coordinating resolution across multiple stakeholders
Translate business requirements into clear, actionable briefs for external providers
Challenge and validate supplier solutions, ensuring quality, suitability and value
Monitor service performance against SLAs and KPIs, proactively identifying risks and improvements
Identify, document and maintain a clear view of technology and operational risks, ensuring appropriate mitigation and treatment plans are in place
Work with internal stakeholders and external partners to manage and reduce risk exposure across infrastructure, security and service delivery
Ensure appropriate escalation of technical, operational or security-related risks and issues
Support onboarding of new technologies, partners and services as the business evolves
Contribute to the ongoing development of the technology roadmap alongside senior leadership
Provide hands-on support across device management, first-line staff queries and troubleshooting, alongside domain administration, supplier liaison and user training
Skills & Experience
Strong background in IT infrastructure or end-user technology, ideally progressed from hands-on technical roles (e.g. support, desktop, infrastructure engineering)
Proven experience managing third-party IT vendors and delivering outcomes through a partnership model
Experience identifying and managing IT or operational risks, including documentation and mitigation planning
Ability to coordinate multiple stakeholders and suppliers without defaulting to “hands-on fixing”
Good understanding of cloud environments, Microsoft technologies and modern infrastructure landscapes
Awareness of cyber security principles and when to appropriately engage specialist providers
Experience operating in environments where IT services are largely outsourced or partner-delivered
Excellent relationship management and communication skills across technical and non-technical audiences
Commercially aware, pragmatic and solutions-focused
Highly self-motivated, proactive and comfortable working autonomously
Strong communication skills to effectively support both internal teams and external partners
As the successful applicant, you’ll be naturally collaborative and consultative in approach, with the judgement to know when to challenge, when to escalate and when to step back and let specialist partners deliver.
The position is remote, with occasional travel to London and supplier locations as required.
If you’re looking for a role where you can take real ownership, build meaningful partnerships and play a central role in shaping how technology is delivered across a fast-growing organisation, we would be very interested to hear from you. Apply now!
