Business Admin/Customer Care Apprentice

Main Responsibilities and Tasks

To Act in a Professional Manner at ALL Times. To develop the ability to handle various tasks simultaneously and adapt to changing priorities and urgencies.

Customer Care

Processing sales orders onto the company's ERP system. Sales order checking and validation. Answering phones and managing incoming emails, responding directly or directing appropriately. Keeping customers updated throughout the full order cycle. Supporting the coordination and response to customer queries and concerns. Actioning responses in a prompt and professional manner. Providing general administrative support and front of house duties as required.

Commercial / Buying Exposure

Assisting with processing purchase orders within the ERP system. Supporting the tracking of outstanding purchase orders and deliveries. Liaising with suppliers regarding order acknowledgements and updates. Supporting the maintenance of supplier information within the ERP system.

Planning Exposure

Providing support for the Commercial Manager where required. Assisting with basic planning and order tracking activities. Supporting communication between departments to ensure customer requirements are met.

General Responsibilities

Documenting processes and supporting updates to standard operating procedures. Achieving tasks within set timeframes to meet departmental targets. Supporting continuous improvement within the department. Carrying out any other reasonable tasks as requested by the Commercial Manager or Commercial Director. Observing Health & Safety and manual handling regulations. Ensuring all company directives, policies and procedures are adhered to. Maintaining 5S and general housekeeping standards. Adhering to the practices detailed in the employee handbook.

Training Outcome:

To become a fully trained and qualified in business administration and customer care with Nordell.

Employer Description:

Nordell say:

Nordell is one of the UK’s leading plastic injection moulders, delivering plastic injection moulding services that help businesses turn ideas into engineered plastic components built for lasting value.

From our state-of-the-art facility in Worthing, West Sussex, we combine technical expertise, automation and sustainability to achieve dependable results from concept design and tooling through to full-scale production.

Our injection moulding operations run in a clean, controlled production environment, supporting improved consistency, surface finish and technical performance across every component we produce.

We help manufacturers bring better products to market faster, with repeatable quality and a reliable UK partner they can trust.

Working Hours :
8.00am-5.30pm Monday to Thursday. 8.00am to 12.30pm Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative