IT Support Technician Apprentice

Key Responsibilities:

Updating of systems -  internal and external to ensure data accuracy and within agreed data standards for customer systems Communicate with internal customers via the Helpdesk, email, telephone or face to face Troubleshooting of issues and escalation within either Operations Management Interaction with Technical; Service and Helpdesk teams throughout all aspects of the role Working in clear and defined workspace to deliver professional standards with appropriate levels of equipment Health and Safety procedures will be followed at all times Wear appropriate workwear at all times; and where required use of PPE as provided And any other task as reasonably requested by management

Person Specification:

Ability to manage time and prioritise requests based on urgency and importance Strong verbal and written communication skills Customer service focused Team orientated attitude to help co-workers, customers and departments with technical problems Motivation to learn new skills and technologies Any knowledge around help desk software is desirable but not required

Training:

Information Communications Technician Training

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:

Data Security Hardware & Software Computer Networking and so much more.

You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.

The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:

Cloud & Mobile Technologies Technical Problem Solving Advanced-Data Security Computer Networks IT Communication & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:
There are opportunities to progress into a permanent role in IT support for the right candidate They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow

Employer Description:

We are one of the UK's leading charities. We offer classes, support and social meet-ups. Known for building local community, we provide evidence-based information and trusted, expert-led courses.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience