Business Administration Apprentice

PETA is proud to partner with EE Glass to recruit a Business Administration Apprentice. In this role, you will be responsible for processing quotes and orders, as well as handling customer queries and complaints.

If you’re organised, driven, and ready to grow, this is your chance to gain real experience, real skills, and real opportunities.

The Business Administration Apprentice will be responsible for the following duties:

Responding to customer communications by email or phone Inputting orders onto bespoke CRM software In-depth knowledge of the company’s products and services Interacting with customers on the phone and in person Proactively gather customer feedback using different methods Assisting with minor technical support Assisting senior members and management Participating in office meetings Giving feedback on office efficiency and suggesting possible improvements Building relationships with clients Use of Microsoft Office Keeping computer databases up to date Keeping well-organised files and records of business activity General office tasks

Training:
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach

Training Outcome:
Completing the apprenticeship creates a wide range of opportunities for further growth and professional development, paving the way for a stable and fulfilling career

Employer Description:

EE Glass is a family‑owned insulated glass manufacturer with over 20 years of industry experience. The company specialises in producing high‑performance double and triple‑glazed units, supported by advanced manufacturing technology and an in‑house toughening plant.

EE Glass has continued to grow steadily, driven by a commitment to quality, reliability, and exceptional customer service. This long‑term success reflects the dedication of the team and their focus on delivering energy‑efficient glazing solutions to customers across the South Coast.

Working Hours :
Monday - Friday, 08:30 - 16:30 (half hour lunch.

Skills:
Organisation skills,Customer care skills,Problem solving skills,Accurate data entry,Communicating professionally,Collaborative working,Decision making,Interpersonal skills,Professionalism,Time management,IT literate