Trade Support Executive (Hybrid Working)

This successful specialist travel company based in Essex are seeking a Trade Support Executive to provide ongoing support to Travel Agent Partners.

If you are a highly motivated individual with a proven history of developing relationships with clients, an eye for detail and experience producing reports we would love to hear from you.

The successful candidate will play a part in the continued success of the business and in return can expect a competitive salary, excellent working conditions.

JOB DESCRIPTION:

Dealing efficiently with travel agent enquiries and escalations
Managing the Agency Sales inbox with timely responses
Manage and analyse data
Administer daily, weekly, monthly reports
Working with and assisting the Key Account Directors and Head of Sales & Operations with administration tasks
Identify new business opportunities using the current database
Promoting the company brand and services to existing and new agents
Using social media platforms, Microsoft applications (Word, PDF’s, PowerPoint etc), and basic marketing assets (eg mailchimp) to produce regular mailing activities, to deliver promotions, incentives, and latest news and product information
If required to support Key Account Directors, attend meetings (virtual & Face to face), to attend and put together training sessions, webinars and perform follow up duties as required
Support Agent partners, and the Key Account Directors with in, post booking and in-resort issues to maintain low level of complaint ratio in line with company strategy
Assist with any other areas of sales and operations and other parts of the business when required


EXPERIENCE REQUIRED:

Experience working in the travel industry, ideally in a B2B Tour Operator or Retail background
Strong administration and analytical skills to maintain records and produce repots
Computer literate, Microsoft office including Excel and PowerPoint as minimum, CRM and Top Dog skills desirable.
Previous excellent customer services and organisational skills
Proven results of having a strong eye for detail and be well organised.
Creative thinking with previous experience and knowledge of using social media
Previous sales and operational experience in the travel industry
Excellent verbal, written and computer skills with the ability to multitask and work on own initiative
Excellent people skills and to be able to work as a team player and have the flexibility to adapt to an ever-changing environment
Ideally the candidate will hold a full clean driving licence


THE PACKAGE:
The successful candidate can expect a competitive salary of £25,000 - £30,000 (depending on experience) along with attractive company benefits and hybrid working
HOURS:
Monday to Friday 9am to 6pm, excluding bank holidays, 40 hours per week,

INTERESTED?
If you match the description above please follow the instructions to apply now.


  • Location: Essex, England
  • Salary: £25000 - £28000 per annum
  • Type: Permanent
  • Recruiter: Travel Trade Recruitment
  • Posted: 01-Apr-2022
  • Posted on: careers4a.com